“We needed an agency that would understand how we worked and would appreciate that what we wanted to achieve was different to that of a commercial business. The RT team has gone to great lengths to get to know UNV in terms of our structure and culture as well as what we do.”– Jennifer Stapper, Head of Communications, United Nations Volunteers
A recent United Nations Volunteers report uncovered that global volunteerism is underutilised, and branding was a critical area that could better support the organisation in meeting its strategic challenges.
What we did
Over the course of a year, we successfully created and rolled out a new brand strategy, positioning and rebrand for the United Nations Volunteers on a global scale. Using our five-stage strategic approach, the organisation was able to recommunicate with clarity and consistency, as well as showing the emotional and rational impact of the work they do.
What we delivered
New brand strategy and positioning
New brand identity
New brand communications toolkit and assets
New corporate communication strategy
How we did it
The project was segmented over 12 phases, involving teams in Germany and the UK, along with field visits to Nairobi. The initial phases involved sessions with stakeholders across the organisation, and their aspirations for UNV’s future. These sessions built the foundations of the brand architecture strategy, alongside a wider survey with UNV staff in the field and a review of current communications materials.
Our research revealed that the current brand governance strategy was not effective. Communications were often long, formal in tone and inconsistent in style. As a result, UNV was sending mixed messages and not meeting the needs of the intended audiences.
We explored how the identity could be more modern and clearer and convey a greater sense of confidence. Through creating a custom Brand Book, we clarified the messages UNV were giving its audience, while building value and impact. We then created a set of ‘Brand Guidelines’ that contain details of the revised visual identity system, helping UNV deliver consistently strong materials, layouts and styles and develops a tone of voice for all employees to use, not just professional suppliers.
The rebrand was launched globally in line with the United Nations’ strategic goals.
Since the rebrand, UNV have managed to engage with several corporate partners who now sponsor the organisation.
Our CEO and Founder has also been invited to speak at several senior communication summits at the United Nations, promoting the importance of consistent, accessible brand communications for not-for-profit organisations.